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General terms and conditions for purchase in the online store
1) GENERAL PROVISIONS
The customer confirms that trading conditions for the supply of goods declared by the seller. Relations between the buyer and seller are subject to these terms and conditions, which are also binding on both parties.
2) ORDERING GOODS AND SERVICES
We offer you the opportunity to purchase directly from your home where you can shop nonstop. You can easily and conveniently using a shopping cart, phone, e-mail or in writing to our address.
The contract is only the goods specified in the contract of purchase - order. In case of discrepancies, of course, you will be contacted.
We are committed to our customers we will only deliver goods in perfect condition and in accordance with the specifications or features usual for the type of goods conforming to set standards, rules and regulations applicable in the Czech Republic.
Condition for the fulfillment of our electronic order completion of all required data specified in the order form. The order is also a sales contract, when the purchase agreement is the delivery. The conclusion of the purchase contract requires formal confirmation by the seller. In particular, especially more difficult cases, the seller reserves the right to give the contract confirmation in person or by phone and pay a financial deposit by the buyer.
In the event that during the time when the goods were ordered, there was a significant change in foreign currency or to change prices or product range supplied by the Contractor, our company has the right order, in agreement with the buyer or modify it from unilaterally with immediate effect.
3) CONFIRMATION ORDER
The order is taken within 24 hours, we will send you an order confirmation e-mail to send you will also be informed by e-mail. In case of doubt, we will contact you.
4) CANCELLATION OF ORDERS
Every order you can cancel within 5 hours by telephone or e-mail, without giving any reason. Just give your name, e-mail address and description of the ordered goods or services.
5) PACKING, SHIPPING, PAYMENT METHODS
Postage and packing
Ordered goods will send you a shipping service PPL, DPD, or Czech post. After an agreement is possible personal collection in the Czech Krumlov.
PPL - orders to 5.000, - CZK - freight is 80, - CZK. For orders over 5000, - CZK freight charge.
Czech post - orders to 300, - CZK - postage is 35, - CZK, orders to 5.000, - CZK - postage is 80, - CZK. For orders over 5000, - CZK pay postage.
Ordered goods can be paid:
- Cash - only at a personal takeover
- Transfer to CA
- Credit card through a gateway GoPay
- COD - cash on delivery fee is 40, - CZK
6) DELIVERY TIME
Delivery time for stock is from 3-5 days, unless stated otherwise. Goods ordered will be sent within 15 days of ordering or deposit to our account.
7) REPLACEMENT GOODS
If necessary, your unused and undamaged goods to barter for other species. Goods delivery by package (no COD) to our address. Costs associated with changing borne in full by the buyer.
9) A WARRANTY CLAIM
Any complaints we will process an individual agreement with you and in accordance with applicable law. The buyer is obliged goods at the delivery so as to detect any defect or damage. Any defects, the buyer is obliged to immediately inform us about. For damages caused by the carrier responsibility.
The warranty covers only manufacturing defects.
Warranty does not cover:
a) defects resulting from normal use
b) misuse of the product
c) improper storage
How to claim:
1) Tell us about a claim by telephone, e-mail or in writing
2) goods sent by registered parcel (no COD) to our address
3) Describe the reason for return, your address
4) proof of purchase of the claimed goods in our shop
Your complaint will be filled as quickly as possible, within 30 days of its occurrence, therefore, the acquisition of goods by our company.
10) The right to rescind the contract / order
Since the contract you have the right to withdraw in writing (eg. Letter, email) without stating reasons within 14 days of receipt of ordered goods by its recipient. To maintain this revocation period is sufficient to timely send a written appeal or delivery.
Written withdrawal please send to:
Pod skalkou 531
381 01 Czech Krumlov
For the purposes of appeal electronically, please contact our e-mail email@example.com
The right of withdrawal is excluded for goods that were produced on special request!
The costs associated with the termination of the contract / order shall be borne in full by the buyer.
11) conflict with the contract
The possibility of applying conflict with the contract:
In the event that the matter on receipt of the buyer is not in conformity with the contract (hereinafter referred to as "conflict with the contract"), the buyer has the right to the seller free of charge and without undue delay, put in accordance with the purchase contract, and according to by exchanging the purchaser, or repair; unless such a procedure is not possible, the buyer may request a reasonable discount on the price or withdraw from the contract. This does not apply if the buyer for breach of contract knew or conflict with the contract he has caused. Conflict with the contract, which will take effect within six months from the date of the takeover is considered to be inconsistency in its takeover, if not in the nature of things or if it is proven otherwise.
Roman Vlckova - AIRO
Pod skalkou 531
381 01 Czech Krumlov
Tel .: +420 777840054
Identification Number 73505960, VAT CZ7762031398
Laws and regulations:
- Act. no. 455/1991 Coll., on business
- Act. no. 101/2000 Coll. Data Protection
Personal information is protected from disclosure and use of a third party. They are used only for sending mail and ordered for customer communication. Personal data (including name and address) of customers are kept in compliance with the applicable laws of the Czech Republic, in particular the Law on Protection of Personal Data no. 101/2000 Coll., As amended. All data obtained from customers used exclusively for internal trade (for the successful completion of the contract) and not given to third parties except for the carrier, in order to smooth the delivery of goods.
Personal data of customers are fully protected against abuse. Data are stored and not shared by others. By sending the customer agrees to the processing and collection of personal data in our database after successful completion of the contract for the purpose of any supply of goods and services up to the time of a written statement disagreeing with the treatment. The customer has the right of access to their personal data and the right to correct any other legal rights to the data.
The operator of Internet commerce AIRO declares and undertakes that your personal information will be used solely for the purpose of these services (eg. Delivery) and also serves to make the necessary accounting operations, issuing a tax receipt or identification of your payment made by bank transfer.
We are registered with the Office for Personal Data Protection under number 00037581
Laws and regulations: - Act. no. 101/2000 Coll. Data Protection